The types of personal information we collect includes names, job titles, phone numbers, email addresses and physical address details.
It may be necessary in some circumstances for AHURI Limited or its agents to collect other sensitive data such as credit card details to enable the processing of specific transactions or requests.
It is generally not practical to remain anonymous or to use a pseudonym when dealing with AHURI Limited as we usually need to use your personal information to provide specific services to you, or which relate to or involve you.
Generally we collect your personal information from you directly (e.g. when we deal with you in person or over the phone, when you send us correspondence—including email, register for the National Housing Conference, or when you subscribe to our marketing communications).
We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process for the conference.
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with their personal information. You should also take reasonable steps to inform them of the matters set out in this policy.
AHURI Limited or its agents holds personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold (e.g. restriction of access, firewalls, the use of encryption and passwords).
AHURI Limited is an Australian organisation and as such we will not disclose your personal information to entities overseas.
We may store, process or back-up your personal information on servers that are located overseas (including through third party service providers). These servers are commonly located in the United States of America and Singapore.
AHURI Limited collects, holds and uses personal information for a number of purposes including:
If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing a unique email address for email communications.
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information to them for research purposes.
AHURI Limited may also use your personal information for the purpose of marketing our products and services.
If you do not want to receive electronic marketing material from us, you can unsubscribe via the ‘Manage your subscriptions’ link in the email.
If you do not want to receive hard copy marketing material from us, use the details on the AHURI contact us page.
‘Cookies’ (i.e. small text files placed on your computer when you first visit a website) are used on AHURI Limited websites. Most browsers now recognise when a cookie is offered and allow you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.
Cookies are primarily used to enhance your online experience. If you visit our websites to read or download information, such as research reports or articles, much of the information we collect is statistical only (e.g. the domain from which you accessed the internet, the date and time you accessed our site, and the internet address of the website from which you linked directly to our site) and not personally identifiable. We use such information to make our sites more useful and attractive to you.
In general, you are not required to provide personal information when you visit our websites. However, if you apply to receive information about our services or events, provision of certain personal information will generally be required.
AHURI Limited does not endorse, approve or recommend the services or products provided on third party websites.
You can request access to your personal information, subject to some limited exceptions permitted or required by law. Any request for information must be made in writing to AHURI Limited, using the details on the AHURI contact us page.
If you believe that any personal information AHURI Limited has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction.
To do so, please contact AHURI Limited and we will take steps to correct it in accordance with the requirements of the Privacy Act.
If you wish to make a complaint to AHURI Limited about our handling of your personal information, you can contact AHURI Limited using the details on the AHURI contact us page.
You will be asked to set out the details of your complaint in writing.
AHURI Limited will reply to you within 30 days of receipt of your written complaint, where appropriate, will advise you of the general reasons for the outcome of the complaint.
If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.